Refunds and Exchanges Policy
We hope you never need this, but just in case...
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it.
Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit or to view the manufacturer size chart, which is typically on the product page, but can also be provided by emailing us at Leigh@Brand1Ink.com
We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.
If your items are misprinted, materially flawed, or defective in any way, please contact us at Leigh@Brand1Ink.com as soon as possible after receiving your item or within 30 days from the receiving your item, (date of delivery shown on tracking history of shipment or date of pickup from our store) and we will be happy to arrange for a reprint, refund or credit. Please provide your order number with all correspondence.
Additional items not eligible for a refund include:
Gift cards and Downloadable Designs
To complete your refund or exchange, we require a receipt or proof of purchase along with clear pictures of the product damage or misprint. The is no need to send your product back to us unless we request it, at which time we will provide a prepaid shipping label.
Once your exchange or refund is approved, we will send you an email to notify you of when you can expect your replacement or refund. We will also notify you if the request is rejected along with an explanation of how we came to that decision.
If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Leigh@Brand1Ink.com